Terms and Conditions

Shipping and delivery

Free shipping within the Netherlands & Belgium . For other countries within the European Union we charge € 4.95 per delivery. The shipping costs outside the European Union cost € 15.95.

Your Papuchie will be shipped with Bpost or PostNL.
Outside Belgium & the Netherlands it can also be sent with DPD.

Orders before 4 pm are shipped the same day. Saturday before 11 am.
No Papuchie's are sent on Sundays and public holidays.

At Papuchie we strictly adhere to the protection and security of your personal data as prescribed by GDPR. When you buy from papuchie.com, we only ask for personal information that is strictly necessary for processing your order, a safe delivery and a pleasant shopping experience.
When you place an order we ask you for your name, email address, delivery address and telephone number, which we pass on to our courier in case he needs to contact you regarding the delivery.
We only use credit card numbers and the registered address of your credit card to process the payment.
We do not sell customer data. Information you provide to us is strictly personal and we only use it for the proper handling of your purchase and a pleasant shopping experience for now and the future.

Payment options .
Papuchie.com accepts payments through local banks such as for the Netherlands & Belgium IDEAL and credit cards from VISA – MASTERCARD - AMERICAN EXPRESS – PAYPALL and only as described.
When paying with AMERICAN EXPRESS where the billing address is not the same as the shipping address, we ask you for your identification. This must show that you are also the legal cardholder.
For a reservation we ask for a 10% deposit. We reserve 1 week (7 days). If you cancel the order within those 7 days, we will refund the 10%. After 7 days of reservation, the goods will go back into stock and we will not refund the 10%.

If your received goods do not meet your requirements, you can return them. We are willing, if possible, to exchange for another item or to transfer the money back to you. Purchased goods must be received by us within 14 days.
All returns must be in perfect condition as you received them and in the original packaging. You will understand that we cannot accept damaged goods as returns.
The return must be done in the original packaging, the packaging is Papuchie part of the beautiful product.
Returns must be sent registered and insured. This way, a shipment can be traced if it should be lost.
We do not give money back on items from the sale, these can only be exchanged.

Papuchie guarantee
A product is covered by warranty for defects that are the result of manufacturing or material errors (all products are handmade). The warranty is valid for 24 months after the purchase of the product.

Defects caused by accidents, negligence, misuse and normal wear and tear are not covered by the legal warranty.

Right of withdrawal
The consumer can dissolve an agreement regarding the purchase of a product during a cooling-off period of 14 days without giving reasons. The entrepreneur may ask the consumer about the reason for the withdrawal, but he is not obliged to state his reason(s).
The reflection period of an order starts on the day after the consumer, or a third party designated in advance by the consumer, who is not the carrier, has received the product. The entrepreneur may, provided he has clearly informed the consumer about this prior to the ordering process, and as described here, the seller may assume that the consumer has read this in advance, to refuse a return of one or more products. The consumer pays the shipping costs

Contact details
Papuchie / Embo Europe
Spice avenue 17
3600 Genk - Belgium


Company number: BE0552875155